Digital Bharat Seva Offers Full Refund in some conditions
Once a user chooses to avail any service plan or offer announced by ONLINE ACCURACY ACCOUNTS SERVICES PRIVATE LIMITED (operating under the brand name Digital Bharat Seva) and agrees to purchase the selected plan or offer by making the required payment, such payment can be refunded under some conditions. Please note that purchasing a plan from ONLINE ACCURACY ACCOUNTS SERVICES PRIVATE LIMITED is an irreversible process under applicable laws.
After payment, the user’s account credentials will be created only after successful KYC verification. If the KYC verification fails, the company will not be able to generate the user ID, and the services cannot be accessed. Therefore, successful KYC verification is mandatory for all users to use the services offered by Digital Bharat Seva.
For users who find a service unavailable or decide not to use the Digital Bharat Seva portal for any reason, they can claim a full refund, including GST charges and any remaining wallet balance, directly to their source payment account. To claim the refund, users must log in to their activated account and click on the “Claim Refund” button available in their dashboard. The refund claim must be initiated within 7 days from the date the user receives their account credentials on their registered email address. Once the claim is submitted, the refund will be processed within 7-10 working days, and the amount will be credited back to the user’s original payment source.
In case of failed transactions during service usage caused by errors directly attributable to ONLINE ACCURACY ACCOUNTS SERVICES PRIVATE LIMITED, and where confirmation is received from the payment gateway, the transaction amount will automatically be refunded to the user’s bank account within 3-21 working days from the date of the transaction. For any discrepancies, the user can submit a complaint via the “Support” section in their account dashboard, and the company will resolve the issue accordingly.
Users are responsible for ensuring the accuracy of details provided for services such as mobile recharges, DTH account recharges, toll-tag recharges, and other similar transactions. The company is not responsible for incorrect details provided by users, and such cases will not be eligible for refunds.
Refund claims or any form of compensation will only be processed to the extent of the actual transaction amount received by ONLINE ACCURACY ACCOUNTS SERVICES PRIVATE LIMITED. The company’s liability is limited to valid refunds, and no further claims or consequential liabilities will be entertained.
By registering and using the services of Digital Bharat Seva, users agree to this refund policy and the terms and conditions set forth by ONLINE ACCURACY ACCOUNTS SERVICES PRIVATE LIMITED. For any further assistance, users can access the Help section available in their account portal.
Disclaimer
The Refund Policy outlined by ONLINE ACCURACY ACCOUNTS SERVICES PRIVATE LIMITED (operating under the brand name Digital Bharat Seva) has been created to ensure transparency, fairness, and clarity for all our users, agents, distributors, and business associates. This policy applies to all registered users, and it governs the conditions under which refunds may or may not be processed.
We emphasize that the refund process and terms mentioned in this policy are binding on all users; however, refund policies may vary for white-label franchisee agents due to the nature of their accounts being operational across all regions of India. The company reserves the right to update, modify, or change the refund policy for white-label franchisee accounts based on business needs, legal compliance, or franchise-specific agreements. White-label franchisee agents are advised to consult their respective agreements for detailed refund conditions.
Refund claims for service unavailability, non-usage of services, or any dissatisfaction must adhere to the guidelines mentioned in this policy. Users must ensure that all refund requests are submitted through their activated accounts using the “Claim Refund” option available on the dashboard. Refund requests must be initiated within 7 days from the date the user receives their account credentials via their registered email. Failure to initiate a claim within the stipulated timeframe will result in forfeiture of the refund eligibility.
Once the refund claim is successfully submitted, the company will verify the request, and upon approval, the refund will be processed within 7-10 working days. The refunded amount will include the GST charges and any remaining wallet balance and will be credited directly to the original payment source. Please note that any delay in processing may occur due to technical issues, verification delays, or external factors beyond the company’s control.
For failed transactions during service usage caused directly by the company’s system or the payment gateway, users will automatically receive a refund of the actual transaction amount within 3-21 working days. However, this excludes any third-party payment gateway charges or taxes, unless specifically mentioned otherwise.
Users are solely responsible for ensuring the accuracy of the details provided for transactions such as mobile recharges, DTH recharges, toll-tag recharges, or other service-related actions. Refunds will not be processed for errors arising from incorrect information provided by the user.
The refund policy is subject to change without prior notice at the sole discretion of ONLINE ACCURACY ACCOUNTS SERVICES PRIVATE LIMITED. Any updates to the policy will be communicated through official channels, and users are encouraged to periodically review the Refund Policy page to stay informed.
For white-label franchisee agents, refunds may be governed by additional terms and conditions, as these accounts operate with expanded functionality and service areas across India. The company reserves the right to implement specific refund terms for franchisee agents to ensure the smooth operation of services and compliance with franchise agreements.
By registering and using the services provided by Digital Bharat Seva, users acknowledge and agree to the terms outlined in this Refund Policy Disclaimer. If you have any questions or require assistance regarding refunds, please contact our customer care team or access the Help section in your account portal.
This disclaimer is designed to provide users with an exhaustive understanding of the refund policy while emphasizing the company’s flexibility for white-label franchisees.
